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For hospitals, clinics and public health

Canada’s healthcare
interpreting future is here. An interpreter in under ten seconds.

Interpretation and translation built in Canada, hosted in Canada, and delivered by certified Canadian linguists, in more than three hundred languages, 24 hours a day.

How a call works

A guided call, on the device at hand

  1. Request

    Tap the patient’s language on the screen, call an 800 number, or start a scheduled video session.

  2. Connect

    A certified interpreter joins in under ten seconds for the most-requested languages. Less commonly spoken languages, including 21+ Indigenous Canadian languages, are booked ahead.

  3. Resolve

    Staff, patient and interpreter talk face to face, as privately as if the interpreter were in the room. Session metadata stays in Canada.

Ways to connect

  • PhoneDial a number, enter your PIN
  • Bedside cartVideo that goes to the patient
  • TabletThe guided call on any unit tablet
  • Mobile appFor home visits and off the ward
  • Teams and ZoomIn the meeting you already have
  • In personBooked ahead, on site
  • ASL and LSQBy video or on site
Trusted by

Trusted across Canadian healthcare.

Hospitals, health systems, and community organizations across Ontario, Québec, and beyond run language access through Lingotec.

  • Hamilton Health Sciences
  • Trillium Health Partners
  • I highly recommend Lingotec to any organization looking for quality and a team dedicated to serving patients from culturally and linguistically diverse communities.

    Ahmed SemineAdministrative Process Specialist, Santé Québec – Centre-Ouest-de-l’Île-de-Montréal – Universitaire
  • Unity Health Toronto
  • CHEO
  • Hôpital Montfort
  • Waterloo Regional Health Network
  • Holland Bloorview Kids Rehabilitation Hospital
  • Michael Garron Hospital
  • Bruyère Health
  • Halton Healthcare
  • Lingotec Interpreter Services have enabled more meaningful communication, helping us partner with families in a way that respects their language, culture, and voice throughout their care journey.

    Kathryn WoznyDirector, Family Support Services, Canuck Place Children’s Hospice
  • Join them. Bring the same care to your patients.

Ontario, Québec, British Columbia: 40 institutions and counting.

Services

Eight services. One Canadian platform.

Every service shares the same roster of certified interpreters, the same 300-language coverage, and the same data-residency posture. Choose the format that fits the moment; the interpreter is already on the other side.

  • Face-to-face interpretation with the reach of remote. Purpose-built for healthcare, legal, and emergency services where non-verbal cues matter.

  • Dial a number, enter your PIN, and a certified interpreter joins the call. No app, no forms, from any phone.

  • On-Demand

    Certified interpreters on the line in under ten seconds, 24/7, across more than three hundred languages.

  • Multilingual support built into the international meetings you were already running. No retooling required.

  • Comprehensive linguistic support for assemblies, hearings, and summits with audiences you cannot afford to lose.

  • Simultaneous, not consecutive. Ideal for keynote sessions, parliamentary committees, and investor briefings where delay kills engagement.

  • Qualified interpreters, in person, scheduled for clinical consults, hearings, assessments, and community settings.

  • Qualified sign language interpretation in ASL and LSQ, on video or on site, built for the access commitments of Canadian institutions.

Included with the platform

Around every call.

Scheduling, reporting and billing live in the same platform as the calls, so coverage is planned, usage is visible and invoices are itemized.

  • Scheduling and coverage

    Custom calendars, preferred interpreters for continuity of care, and a backup interpreter for every appointment.

  • Real-time reporting

    Usage by unit as it happens, with reports for audits and budgeting.

  • Itemized billing

    More than 50 data points captured for each session, custom fields, and itemized invoices.

Data residency

Where your conversations live.

Application and database infrastructure runs in AWS Canada Central (Montréal). Static assets move through a global CDN for speed, but no user data ever crosses the edge.

Montréalca-central-1

Origin region
Montréal, QC
Uptime SLA
99.99%
Interpreter reach
< 10 s
Support
24/7
Security

Security, stated plainly.

Each line says what is in place and how: audited, aligned with a standard, included, or available on request.

  • Canadian data residency

    Application data and databases run in AWS Canada Central (Montréal). No user data crosses the edge.

  • Encrypted in transit and at rest

    Dedicated storage for each organization.

  • Canadian privacy law

    Workflows designed for PIPEDA and provincial regimes such as Ontario’s PHIPA.

  • ISO 9001:2015 and ISO 17100:2015

    Quality management and translation services standards.

  • HIPAA and Business Associate Agreements

    HIPAA-ready for engagements with U.S. touchpoints. BAAs available.

  • Incident reporting

    A 24/7 online portal, triaged by our QA team, with same-day follow-up for time-sensitive issues.

Certificates and security documentation are available under NDA to qualified prospects.

Three decades on the record
Projects delivered
4,000+
Across healthcare, legal, and government.
Interpreted minutes
500 M
Mediated conversations, ear to ear.
Years of practice
30+
Interpreting Canadians since 1995.
Words translated
800 M
Including regulated filings and consents.
Languages

Over 300 languages, including 21+ Indigenous languages of Canada.

A sample of the languages and scripts we interpret and translate into today, each under its own name.

  • ar
    العربيةArabic
  • tl
    TagalogFilipino (Tagalog)
  • fr
    FrançaisFrench
  • zh
    普通话Mandarin
  • pa
    ਪੰਜਾਬੀPunjabi
  • es
    EspañolSpanish
  • ur
    اُردُوUrdu
  • crIndigenous
    ᓀᐦᐃᔭᐍᐏᐣCree
  • iuIndigenous
    ᐃᓄᒃᑎᑐᑦInuktitut
  • micIndigenous
    Mi’kmawi’simkMi’kmaq
  • mohIndigenous
    KanienʼkéhaMohawk
  • ojIndigenous
    AnishinaabemowinOjibwe
  • aseSign language
    American Sign Language (ASL)
  • fcsSign language
    Quebec Sign Language (LSQ)
  • de
    DeutschGerman
  • hi
    हिन्दीHindi
  • it
    ItalianoItalian
  • ja
    日本語Japanese
  • ko
    한국어Korean
  • fa
    فارسیPersian (Farsi)
  • pt-BR
    PortuguêsPortuguese (Brazil)
  • ru
    РусскийRussian
  • so
    SoomaaliSomali
  • sw
    KiswahiliSwahili
  • tr
    TürkçeTurkish
  • uk
    УкраїнськаUkrainian
  • vi
    Tiếng ViệtVietnamese
  • See every language
Common questions

What teams usually ask first.

  • Where is our data hosted?

    All application data, including submissions, session metadata, and media, lives in AWS Canada Central (Montréal), a full Canadian-soil region. Static marketing assets are delivered via a global CDN for speed; no user data traverses the edge.

  • How fast will an interpreter join a call?

    On-demand interpretation targets a sub-ten-second connection for the most-requested languages (French, Spanish, Arabic, Mandarin, Punjabi, Urdu, Tagalog). Rare languages are book-ahead; we quote a firm wait time when you schedule.

  • Which quality standards do you meet?

    ISO 9001:2015 for quality management and ISO 17100:2015 for translation services. Certificates and supporting documentation are available under NDA to qualified prospects.

  • Do you support Indigenous languages?

    Yes. Through our partnership with First Nations Translations, we offer more than twenty-one Indigenous Canadian languages, including Cree, Inuktitut, Ojibwe, Mohawk, and Mi’kmaq, alongside our 300+ global roster.

  • Do you meet HIPAA and Canadian privacy requirements?

    Our workflows are designed for Canadian privacy law, including PIPEDA and provincial health-information regimes such as Ontario’s PHIPA, with data hosted in Canada. For engagements with U.S. touchpoints we are HIPAA-ready, and Business Associate Agreements are available.

  • Do you provide sign language or on-site interpretation?

    Both. ASL and LSQ interpretation is available over video or in person, with coordination for Indigenous sign languages on request. On-site interpreters can be scheduled for clinical, legal, and community settings.

Understood at every bedside.

A 20-minute demo is the fastest way to see whether we fit.

Get a demo

Tell us about your organization and what you need. Response within 1 business day