Frequently asked questions.
The quick answers. For anything else, reach us at info@lingotec.ca. We read every note.
What teams usually want to know first.
Where is our data hosted?
All application data is hosted in AWS Canada Central (Montreal). Static marketing assets are delivered via a global CDN for speed; no user data traverses the edge.
How fast will an interpreter join a call?
On-demand interpretation targets a sub-ten-second connection for the most-requested languages. Rare-language scheduling is book-ahead.
Which certifications do you hold?
ISO 9001:2015 (quality management) and ISO 17100:2015 (translation services). Audit letters are available under NDA.
Do you support Indigenous languages?
Yes, through our partnership with First Nations Translations, we offer more than twenty-one Indigenous Canadian languages alongside our 300+ global roster.
Do you meet HIPAA and Canadian privacy requirements?
Our workflows are designed for Canadian privacy law (PIPEDA and provincial health-information regimes such as Ontario’s PHIPA), with all application data hosted in Canada. For engagements with U.S. touchpoints we are HIPAA-ready, and Business Associate Agreements are available.
Do you provide sign language interpretation?
Yes, ASL and LSQ, over video or on site, with coordination for Indigenous sign languages on request. The Accessible Canada Act recognizes ASL, LSQ, and Indigenous sign languages as primary languages for communication by deaf persons in Canada.
Can interpreters come on site?
Yes. On-site interpretation can be scheduled for clinical consults, hearings, assessments, and community settings, booked through the same platform as our remote services.
Is service available in French?
Throughout. English and French are peer service languages across the platform, support, and interpreter desk, built for Canada’s official-languages reality, Québec included.
How long does onboarding take, and what does it involve?
It depends on your sites, your languages, and how you buy, so we set the timeline with you on the first call rather than guess at it here.
The steps are the same everywhere: a discovery call, your buying route (a direct contract or a group purchasing agreement), onboarding, and go-live. Onboarding covers setting up your account and departments, client codes for billing, any devices your teams will use, and a walkthrough for staff on starting a call.
How do you vet and quality-check your interpreters?
Interpreters are screened before they take a call, for language proficiency, interpreting training, and experience in healthcare and public-service settings, and every interpreter works under confidentiality obligations.
Quality is managed under our ISO 9001:2015 certified quality management system. If a session falls short, use “Report an incident” in the site footer and we follow up on every report.